Post Date: 04 September 2026       Apply Before: 25 September 2026

Weekend Receptionist – Care Home

Job Description

 

Job Purpose

To provide a friendly, professional and welcoming reception service to residents, families, visitors and staff during weekends. The role involves managing reception duties, handling enquiries, maintaining accurate records and supporting the smooth day-to-day running of the care home.

 

Key Responsibilities

·         Welcome residents, relatives, visitors and professionals in a warm and respectful manner.

·         Answer and direct telephone calls, take messages and respond to general enquiries.

·         Manage visitors entering and leaving the care home, following the home's security and safeguarding procedures.

·         Receive and distribute post, deliveries and correspondence.

·         Provide administrative support to the care home manager and weekend staff.

·         Assist with appointments, meetings and general diary management where required.

·         Handle confidential information appropriately and maintain residents' privacy and dignity.

·         Report any concerns regarding residents, visitors or the premises to the appropriate member of staff.

·         Follow the care home's health and safety, safeguarding, infection-control and confidentiality policies.

·         Provide a professional and reassuring presence at reception, particularly for residents' families and visitors.

·         Liaise with care, nursing, domestic, kitchen and management teams to help ensure effective communication.

·         Carry out general reception and administrative duties as required.

Skills and Qualities

Friendly, approachable and compassionate manner.

Excellent communication and interpersonal skills.

Good organisational and time-management abilities.

Ability to remain calm and professional in potentially sensitive situations.

Good telephone and customer-service skills.

Basic computer and administrative skills.

Reliable, punctual and able to work independently.

Understanding of confidentiality and the importance of safeguarding vulnerable adults.

Previous reception, administration, customer-service or care-home experience is desirable.

 

Working Pattern

Weekend position, with shifts typically covering Saturdays and Sundays. Flexibility may be required to meet the needs of the care home.

 

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